SHIPPING & RETURNS

Shipping Policy

Domestic Shipping

 

Prime Design and Print products and the Prime clothing line are exclusive to us here at Prime Design and Print we offer 3 delivery options to the UK-

  • Standard Delivery (T-Shirt only) - 7-10 Working Days - £3.95

  • Parcel Shipping - Estimated 5-7 Working Days - £5.95

PLEASE NOTE:  Working days are Monday-Friday

 

International Delivery

We are proud to offer worldwide shipping.

For our international customers we offer two shipping options.  

FEDEX - Tracked and Signed - 10-15 Working Days - £15 - Europe

FEDEX Express - Tracked and Signed- 3-5 Working Days - £25 - Europe

 

FEDEX - Tracked and Signed  - 10-15 Working Days - Rest of the world - £15    

FEDEX Express - Tracked and Signed- 3-5 Working Days - Rest of the world - £25

Return & Exchange Policy

We are happy for you to return unwanted goods within 14 DAYS from the date of delivery.

 

Due to the current Coronavirus pandemic, for the safety and well being of our staff and customers, we are following strict government guidelines with regards to the return of products.  

 

Therefore, please note, the following rules apply regarding returns, which is in line with official UK Government guidance :-

 

  • Items must be returned with all original tags attached

  • Items returned must be unworn, unwashed and in their original packaging

  • Items must be clean, and in a re-saleable condition

 

Any item returned in an unacceptable condition (including makeup stains, with loose hairs etc), will not be accepted, and the full order will be returned back to you via Royal Mail 48 at your cost.

 

Please note it is the customer's responsibility to ensure the goods are returned safely to us and the customer must pay the return postage costs.

 

Upon receiving the returned goods, and as long as the items are returned as per our return guidelines,  we will issue an exchange, or refund to your original method of payment less the original postage costs

 

The returns form can be downloaded and printed using the link below; this needs to be included in the returns parcel so we can locate your order upon arrival.  It is essential that all items are returned in the original packaging, unworn, and in their original condition.

 

All items must be returned within 14 days of the order being received.  

 

Please note that Personalised Items are non returnable. 

 

We recommend using a Second Class Signed For service for all returns.

Download Our Returns Form Here

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